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by cogdogblog |
For the second year in a row, Enterprise, with its fleet of nearly 1 million vehicles, has taken the top honors in the J.D. Power Rental Car Satisfaction Study. The Missouri-based company scored well across the board in six categories: costs and fees, pick-up process, cars, return process, reservation process, and shuttle bus/van availability.
Coming in second place was National, and ranked third was Hertz, which was followed by Alamo, Avis, Budget, Thrifty, Dollar, and Payless.
The survey, released this week, is based on nearly 13,000 responses from leisure and business travelers who rented vehicles at airport facilities from October 2008 to this October.—Hilary Solan
